World Consumer Rights Day
Consumers International announced today that the theme for World Consumer Rights Day 2022 is “๐ ๐๐ข๐ซ ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐ ๐ข๐ง๐๐ง๐๐”. The global consumer advocacy movement will call for fair digital finance for consumers everywhere.
Rights of Consumers in India:
๐๐ข๐ ๐ก๐ญ ๐ญ๐จ ๐๐๐๐๐ญ๐ฒ
Consumers have the right to be protected against the marketing of goods and services which are hazardous to life, health and property, this right is of paramount importance to ensure a safe and secure life of all citizens. This right also includes concern for consumersโ long term interests as well as for their current needs.
๐๐ข๐ ๐ก๐ญ ๐ญ๐จ ๐๐ง๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง
Right to Information sees that the consumer gets proper information about the quality, quantity, purity, standard and price of goods or services. Through this, the consumer can protect himself against many malpractices. Thus the producer has the responsibility to supply all the relevant information.
๐๐ข๐ ๐ก๐ญ ๐ญ๐จ ๐๐ก๐จ๐ข๐๐
Every consumer has the right to choose the goods or services as per their choice and likings. The right to choose means an assurance of availability, ability and access to a variety of products and services at a just or fair price.
๐๐ข๐ ๐ก๐ญ ๐ญ๐จ ๐๐ ๐๐๐๐ซ๐ ๐จ๐ซ ๐๐ข๐ ๐ก๐ญ ๐ญ๐จ ๐๐๐ฉ๐ซ๐๐ฌ๐๐ง๐ญ๐๐ญ๐ข๐จ๐ง
The consumer has the right to be heard or the right to advocate his interest. If a consumer has been exploited or wants to file any complaint against the product or service then he has the right to be heard and be assured to get redressal.
๐๐ข๐ ๐ก๐ญ ๐ญ๐จ ๐๐๐๐ค ๐๐๐๐ซ๐๐ฌ๐ฌ๐๐ฅ
The right to redressal includes compensation in the form of money or replacement of goods or repair of defects in the goods. This right ensures the proper satisfaction on the side of consumers. redressal forums are set up by the government and available at the national level and state level.
๐๐ข๐ ๐ก๐ญ ๐ญ๐จ ๐๐จ๐ง๐ฌ๐ฎ๐ฆ๐๐ซ ๐๐๐ฎ๐๐๐ญ๐ข๐จ๐ง
According to this right, it is the right of consumers to get the knowledge of all the consumer rights proclaimed by the government of India. This right has special provisions for illiterate consumers as they often get exploited due to unawareness of redressal schemes.
Best wishes from BANDH FOUNDATION to all consumers for their digital awareness.